Account & operations
Plans & billing
What’s included in Free and Pro, and how upgrades work.
| Free | Pro | |
|---|---|---|
| Forms | 5 | Unlimited |
| Responses / month | 100 | 10,000 |
| Questions per form | 50 | 500 |
| File size / storage | 5 MB / 250 MB | 50 MB / 20 GB |
| API keys / rate limit | 1 / 30 per min | 20 / 600 per min |
| Approval workflows | — | ✓ |
| Webhooks | — | 20 endpoints |
| Password protection, branding removal, redirects, data retention | — | ✓ |
Limits are defaults; your administrator may adjust them.
Upgrading
Open Billing in the dashboard, choose monthly or yearly and click Subscribe with PayPal. You approve the subscription on PayPal (with your PayPal balance, a bank account or a card) and come straight back; Pro features unlock as soon as PayPal confirms, usually within seconds. Card and bank details stay with PayPal and never reach our servers.
The subscription renews automatically. If a renewal payment fails, PayPal retries it a few times; if it still fails, the subscription is suspended and the account moves to Free.
Cancelling
Click Cancel subscription on the billing page, or cancel abaworks Forms in your PayPal account under automatic payments. You won't be charged again and you keep Pro until the end of the period you paid for. You can subscribe again at any time; if you do before your paid period ends, billing restarts when it ends.
Downgrading
You keep Pro until the end of the paid period. Afterwards:
- Forms and responses are kept.
- Approval scoring stops for new responses (existing decisions stay).
- Webhooks stop being sent; password protection stays active to protect your data.
- You can’t create new forms beyond the Free limit until you delete some.
Monthly response limit
The counter resets on the first day of each month (UTC). When it is reached, your forms show “This form has reached its monthly response limit” until the next month or until you upgrade.